I'm on their monthly budget payment plan. In my reevaluation for the year, it went up. They also decided I had an additional $150 to pay, and if I didn't pay it ASAP, it would be folded into my first 6 monthly bills. That brings me to a bill of almost $82 a month.
I pointed out to a service clerk today that this kind of payment was impossible for me, short of starving for the week of payment. I could hear his shrug over the phone as he just said, "We aren't a bank."
Screw 'em. It will take me several years to pay off that amount, but I'll only pay what I can - and keep hoping for someone to offer competition for them already. We deserve better service.